QANTEYHGER Customer Support

Contact Us

Our customer service team is available to assist with products, sizing, orders, payment questions, shipping, delivery problems, returns, refunds, warranty concerns and customization inquiries. To help us respond efficiently, please include the relevant order number and as much useful information as possible.

How can we help?

Complete the information below to prepare an email to our support team. For questions about an existing order, always include the order number and the email address originally used during checkout.

Before Contacting Us

Provide the right information.

Supplying relevant information from the beginning can significantly reduce the time needed to investigate an order or product issue.

01

Order Status

Include your order number, customer name and checkout email address.

02

Damaged Product

Include clear photos of the garment, defect, parcel, packaging and shipping label where relevant.

03

Size & Fit

Include the product name or link, selected size and measurements you are comparing.

04

Delivery Problem

Include your order number, tracking number and destination country or region.

Support Process

What happens after you contact us?

01 Request Received

Your request is reviewed and matched with the relevant order or customer record where applicable.

02 Information Review

We may review order details, payment status, shipping records, photos or other relevant information.

03 Additional Details

If information is missing, we may ask for additional photos, measurements or transaction details.

04 Resolution

Where appropriate, we provide instructions, shipping information, replacement, return authorization, refund information or another relevant solution.

Common Questions

Contact & support FAQ

Include your order number, checkout email address, full name and a clear explanation of the issue. Photos or screenshots should be supplied where they are relevant.
Do not automatically send a return to our registered company address. Approved returns must be sent to the return address provided by customer support after authorization.
Yes. If you believe there is a payment or order problem, contact us with the relevant transaction information so we can investigate the issue. This does not remove any rights you may have with your payment provider.
Contact us as quickly as possible. Changes may be possible before packing, production or shipment begins, but cannot be guaranteed once processing has progressed.
Customer Service Email

For product, order, shipping, return or after-sales questions, email mikehopkins151@outlook.com .