FAQs

QANTEYHGER is an online clothing store offering contemporary apparel for women and men. Depending on current inventory, our range may include T-shirts, tops, shirts, knitwear, sweaters, cardigans, dresses, pants, jeans, skirts, jackets, coats, casual clothing, accessories and seasonal collections. Product availability changes over time and not every category will contain the same number of items.

Check the sizing information displayed on the individual product page before placing an order. Product-specific measurements take priority over our general Size Guide because cuts, fabrics and production specifications can differ between items. We recommend comparing the listed measurements with a garment you already own that fits well or with your own body measurements.

Consider the intended fit, fabric stretch and product measurements. For fitted garments, choosing the larger size may provide more room. For relaxed or oversized styles, the listed cut should also be considered. If you need help, email us with the product URL and your relevant measurements.

Yes. Screen brightness, monitor settings, studio lighting and natural fabric texture can cause small color differences. We aim to provide representative images, but minor variation between screen appearance and the physical garment is possible.

Choose the item you want to purchase, select the available size, color or other options and add the item to your shopping cart. Review your cart, proceed to checkout, enter accurate billing and shipping information and complete payment using one of the methods displayed during checkout.

Available payment methods are shown during checkout and may vary according to the order, currency, location and payment services enabled at that time. Only use a payment method you are authorized to use.

An automated confirmation normally means the website has successfully received your order. Orders may still be subject to payment confirmation, inventory availability and reasonable fraud or compliance review before final processing.

Contact us as quickly as possible. We will make reasonable efforts to assist while the order remains unprocessed. Once packing, production or shipment has started, changes or cancellation may no longer be possible.

Most in-stock standard orders are normally prepared within 1–3 business days after payment confirmation. Processing can take longer because of public holidays, inventory checks, payment verification, customized production or other exceptional circumstances.

Delivery time varies by destination. Current general estimates are provided in our Shipping Policy. Transit estimates begin after the parcel has been dispatched and should not be interpreted as guaranteed arrival dates.

Where tracking is available, tracking details are normally provided after shipment. Carrier systems may require additional time before the first tracking event appears.

Temporary tracking gaps can occur while parcels move between carrier networks, customs facilities or countries. If tracking remains unchanged for an unusual period, contact us with your order and tracking number so we can review the available information.

International shipments may be subject to VAT, import duties, customs charges or handling fees imposed by destination authorities. Unless checkout specifically states otherwise, these charges may be the recipient's responsibility.

Eligible standard merchandise may generally be requested for return within 30 calendar days after confirmed delivery, subject to the eligibility conditions in our Return & Refund Policy.

Items should generally be unworn except for reasonable try-on, unwashed, unaltered, undamaged and free from strong odors or stains. Original tags and packaging should be retained where applicable.

For preference-based returns such as a change of mind or incorrect size selection, the customer is generally responsible for return shipping unless applicable law states otherwise. Where we confirm that an item was defective or incorrectly supplied, appropriate return-shipping support may be provided.

Once an approved returned item is received and inspected, we generally submit the approved refund to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time before the funds appear.

Contact us promptly and provide your order number together with clear photos of the entire item, the specific problem, packaging and shipping label where relevant. Keep the packaging until the review is complete.

Eligible manufacturing defects reported within the applicable warranty period may be reviewed. Normal wear, misuse, washing damage, customer alterations and ordinary fabric aging are not generally manufacturing defects. Please review our Warranty page for detailed terms.

Customized products made to customer-approved specifications may not be eligible for ordinary preference-based returns because they cannot normally be resold. This does not remove applicable remedies where the item is defective, incorrect or materially different from an approved specification.