Return & Refund Policy

1. General Return Window

Eligible standard merchandise may generally be requested for return within 30 calendar days after confirmed delivery.

This window relates to submitting a return request. The product should not be sent back until return instructions have been provided.

2. Return Eligibility

Unless another rule applies, eligible returned clothing should generally be:

• unworn other than reasonable try-on;
• unwashed;
• unaltered;
• free from stains;
• free from strong odors;
• free from damage caused after delivery;
• returned with original tags where applicable;
• returned with original product packaging where reasonably possible.

3. Items That May Not Be Eligible for Preference-Based Return

• products marked Final Sale before purchase;
• products damaged after delivery;
• worn or washed garments;
• altered or tailored products;
• products with removed hygiene seals where relevant;
• products materially missing original components;
• customized or personalized products, except where applicable defect or legal rights apply.

4. How to Request a Return

5. Do Not Return Items to the Registered Business Address Without Authorization

6. Preference-Based Return Shipping

For eligible returns requested because of a change of mind, size selection, color preference or similar customer preference, return shipping is generally the customer's responsibility unless applicable law requires another arrangement.

7. Damaged, Defective or Incorrect Products

If a product arrives damaged, appears defective or differs materially from the item ordered, contact customer support promptly.

Please provide:

• order number;
• product name;
• description of the problem;
• full-item photographs;
• close-up photographs of the issue;
• photographs of packaging where relevant;
• photograph of the shipping label where relevant.

Keep the affected product and packaging while the issue is under review.

8. Exchanges

Where stock and operational arrangements permit, an exchange may be available for an eligible item.

In some cases, it may be more efficient to return the original eligible item and place a new order for the desired replacement.

9. Refund Review

After an authorized return is received, the product may be inspected to confirm whether it meets the applicable return conditions.

If additional information is required, customer support may contact you before finalizing the refund decision.

10. Refund Method

Approved refunds are normally submitted to the original payment method.

Refunds generally cannot be redirected to an unrelated payment account solely for convenience.

11. Refund Timing

Following receipt and approval of an eligible returned item, the refund is generally submitted within 5–10 business days.

Banks and payment providers may require additional time after submission before the funds appear on the customer's account.

12. Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for return, applicable transaction terms and any mandatory rights under relevant law.

13. Missing or Returned-to-Sender Parcels

If a parcel is returned to sender because of an incorrect address, failed collection or another delivery issue, contact us so the order can be reviewed.

Additional delivery charges may apply where a new shipment is requested after an address-related delivery failure.

14. Order Cancellation

Contact us immediately if you need to request cancellation.

Cancellation cannot be guaranteed after packing, production or shipment has begun.

15. Customized Products

Customized or personalized products may not qualify for ordinary preference-based returns because they were produced according to customer-selected specifications.

This does not remove applicable rights concerning damaged, defective, incorrect or materially non-conforming products.

16. Payment Disputes

If you believe an order, payment or refund contains an error, we encourage you to contact us with the relevant order information so the matter can be investigated directly.

Nothing in this policy removes rights that may be available through an applicable payment provider or law.