Privacy Policy

1. Scope of This Privacy Policy

This policy applies to personal information processed in connection with the QANTEYHGER online store at quanteyhger.com, including browsing, customer accounts, shopping carts, checkout, purchases, shipping, returns, warranty requests, customized-product requests and customer support.

Third-party websites, payment platforms, carriers or other independent services may apply their own privacy notices. Their practices are not controlled solely by this Privacy Policy.

2. Information We May Collect

The information we process depends on how you use the website and which services you request.

Customized orders

Where customized or personalized products are offered, we may also process customer-provided text, requested size information, artwork, logos, design instructions, personalization details or other materials necessary to prepare the requested product.

3. How We May Use Information

Information may be processed for legitimate operational purposes including:

• receiving, verifying and fulfilling customer orders;
• processing payment status and transaction records;
• arranging shipment and communicating delivery information;
• maintaining customer accounts and shopping-cart functions;
• providing product, sizing and order support;
• processing returns, refunds and warranty requests;
• handling customized-product instructions where applicable;
• protecting the website against fraud, abuse and security threats;
• detecting suspicious transactions or account activity;
• maintaining records required for accounting, tax and compliance;
• resolving payment, delivery or customer-service disputes;
• improving website functionality and usability;
• understanding general website traffic and performance;
• communicating important policy or service updates; and
• sending promotional communications where legally permitted.

4. Legal Bases Where Applicable

Where applicable data-protection law requires a legal basis for processing, the relevant basis may include:

• Performance of a contract: processing necessary to accept, fulfil, ship or support an order.
• Legal obligation: processing reasonably required for tax, accounting, compliance or other legal obligations.
• Legitimate interests: operating, protecting and improving the online store, preventing fraud and supporting customers.
• Consent: where applicable law requires consent, such as for certain marketing or optional tracking technologies.

5. Payment Information

Payments may be handled by third-party payment service providers. Depending on the method selected, payment information may be submitted directly to the relevant payment provider.

We may receive payment-related information such as transaction status, payment reference, transaction amount and limited account details necessary to identify and support a transaction.

6. Cookies and Similar Technologies

Cookies and similar technologies may be used to operate important website features and understand website usage.

Disabling necessary cookies may prevent shopping-cart, account or checkout functions from operating correctly.

7. When Information May Be Shared

Information may be shared with service providers where reasonably necessary for operating the store.

Examples may include:

• payment processors;
• shipping carriers and logistics providers;
• website hosting and infrastructure providers;
• email or customer-communication services;
• analytics and security providers;
• fraud-prevention services;
• accounting or professional advisers;
• authorities where disclosure is legally required.

Service providers receive only information reasonably required for their relevant function, subject to their own legal obligations and applicable contractual arrangements.

8. International Processing

QANTEYHGER may serve customers internationally and may use service providers located in different countries. As a result, personal information may be processed outside the country in which the customer is located.

Where required by applicable law, reasonable transfer safeguards may be used for international processing.

9. Information Retention

Information is not intended to be retained indefinitely. Retention periods can vary depending on the type of information and the reason it is needed.

Relevant factors can include:

• order and transaction history;
• account status;
• return or warranty periods;
• tax and accounting requirements;
• fraud-prevention requirements;
• legal claims or dispute periods;
• customer-service history; and
• applicable legal obligations.

10. Information Security

We use reasonable administrative, organizational and technical measures intended to reduce risks such as unauthorized access, disclosure, loss or misuse.

However, no website, network, database or transmission method can be guaranteed completely secure. Customers should also protect account passwords and avoid sharing login information with unauthorized persons.

11. Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have rights relating to your personal information.

These may include rights to:

• request access to certain personal information;
• request correction of inaccurate information;
• request deletion in circumstances permitted by law;
• request a portable copy of certain information;
• object to or restrict certain processing;
• withdraw consent where processing relies on consent;
• opt out of certain marketing communications; and
• submit a complaint to an appropriate privacy authority.

Some requests may be subject to legal exceptions, identity verification, fraud-prevention requirements or required record retention.

12. Marketing Communications

Where promotional email or other marketing communication is available, you may be able to unsubscribe through the method provided in the message or by contacting customer support.

Transactional communications relating to orders, payments, deliveries, security or customer-service matters may still be sent where needed, even if promotional marketing is disabled.

13. Children

The store is intended for customers who have legal capacity to enter into purchase transactions. We do not knowingly seek to collect personal information from children in violation of applicable privacy law.

14. Changes to This Policy

This Privacy Policy may be updated as technology, business operations, service providers or legal obligations change. The current version will be published on this page together with an updated revision date where appropriate.